The future of work is happening now: despite skeptics prophesying growing unemployment rates, AI not only creates new job roles but also changes the employee experience for the better. Assisted with AI tools and analytics, workers no longer have to spend hours (and, consequently, years) on meaningless routines, since they can focus on job aspects that truly bring value. So how will artificial intelligence transform employee experience and enhance employee engagement? Read on to learn how AI contributes to digital workplace transformation. From reducing time-to-hire to automating boring rule-based tasks, AI tools not only increase efficiency but also change employee experience for the better.

New research examining how organisations are evolving from a traditional office environment to a digital workplace, has revealed that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy. This is according to 40% of 800 organisations in 15 countries on five continents that were interviewed for Dimension Data's survey. The report found that digital transformation is not just about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organisations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years. Today, the digital workplace is no longer just made up of managers and those managed; co-workers collaborating with one another to complete projects; and employees interacting with customers and partners.

Another insight in the Report is that digital transformation is not just about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organisations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years. Today, the digital workplace is no longer just made up of managers and those managed; co-workers collaborating with one another to complete projects; and employees interacting with customers and partners. It's increasingly populated by'virtual employees' who do not exist in a physical sense, but nonetheless play an important role in the organisation. While artificial intelligence (AI) technology is still in its infancy, it is sufficiently advanced to be working its way into companies in the form of virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors.